Frequently Asked Questions
Q: I ordered my ESRE eBook product - how do I download it?
To access our eBook products, complete the check out process. Within a few minutes, you will receive an email from ESRE asking you to confirm your email address. Please click the confirm button. Once your email address is confirmed you will receive an email with the eBook download link. Please note that you will receive separate emails for each ebook as they have unique download links.
IMPORTANT: Please check your SPAM and Promotions folders for our eBook emails.
Q: I ordered my ESRE products - how soon will they be shipped?
Please note that we package and handle orders on Monday and Tuesday of each week. All orders are shipped Tuesday afternoon providing the order is received before midday the previous Monday including Express Post Shipping. Public Holidays may impact these times.
Q: When I ordered, the price of my order increased at checkout. What is the break down of additional charges?
A: We use Shopify to process your order and payment. Shopify calculates taxes and shipping at check out. This is because we sell to Australian AND International educators, therefore, it is only possible to calculate both the shipping and taxes required at checkout as these will vary depending on where you are ordering from. This is necessary to ensure you only pay the amount you are required to.
Q: The ESRE publications look super exciting and I can't wait to get my hands on them! But before I order, I'd like to see some sample pages. Can you show me some?
A: For sure! We would LOVE your feedback on what you think of them, too! Go to our online shop https://educators-symposium-and-resource-emporium.myshopify.com/ and have a browse through each product. Don't forget to check out our super special bundles if you're interested in more than one product. If you have feedback on the pages you see, please tell us all about it at firstname.lastname@example.org.
Q: Why does the Diary have 50 weeks instead of 52?
A: We designed the Diary for educators and we know centres close over Christmas... but we may add them back in for future versions based on your feedback.